Privacy, Record Keeping & Information Sharing
At Di Mattos Counselling, we take your privacy and the confidentiality of your personal information very seriously. This policy outlines how we collect, store, and process your data in accordance with the GDPR and professional ethical standards. We maintain records to ensure the quality and continuity of your care. These records typically include contact details, attendance dates, and brief session notes. All information is kept in a secure, encrypted format, accessible only by your practitioner. Sharing information is strictly limited. We will not disclose your personal details or the content of our sessions to any third party without your explicit written consent, except in specific legal or ethical circumstances. These exceptions include situations where there is a significant risk of harm to yourself or others, a court order requires disclosure, or when we are legally obligated to report specific criminal activities. We retain your records for a period of seven years following the conclusion of our work together, after which they are securely destroyed. You have the right to request access to your records at any time. safeguarding your trust is fundamental to the therapeutic relationship we build. By proceeding with our services, you acknowledge that you have read and understood our approach to privacy and data management. This level of supervision ensures that you receive the highest standard of support while your privacy remains absolute. Your data rights include the right to be informed, the right of access, the right to rectification, and the right to erasure under certain conditions. We process data based on the legal ground of 'legitimate interests' and, for sensitive health data, the provision of health or social care. Our practice location in London adheres to the highest standards for data protection and professional conduct.
Safeguarding
The safety and well-being of my clients are paramount. Di Mattos Counselling operates with clear procedures and commitments regarding safeguarding to ensure a secure environment for all individuals. This safeguarding policy outlines my professional responsibility to protect vulnerable adults and young people (aged 16 and over) from harm, abuse, or neglect. My practice follows the UK national guidelines and the ethical framework of my professional body. This includes maintaining up-to-date training, conducting thorough risk assessments, and having clear protocols for reporting concerns. I am committed to working transparently with you while ensuring that necessary protective measures are implemented should a significant risk to yourself or others be identified. Further details regarding specific reporting procedures, my role in multi-agency collaboration, and how I manage disclosures will be discussed during our initial consultation to ensure you feel fully informed and safe within the therapeutic relationship.
Consent
Your privacy and autonomy are paramount. Before we begin our therapeutic journey, it is essential that you understand and agree to the terms of service. This consent policy outlines our mutual commitment to the counselling process, confirming your voluntary participation and understanding of how we work together to support your mental well-being.
Placeholder text: Detailed consent procedures, confidentiality boundaries, and therapeutic agreement wording will be placed here. This section ensures that all clients are fully informed about the nature of the counselling relationship and provide their explicit agreement before sessions commence.
Payment and Cancellation
Policy wording regarding payments and session fees will be detailed here. This section covers initial consultations, regular session rates, and accepted payment methods to ensure clarity for all counselling clients. Please review these terms carefully as part of our mutual agreement.
Cancellations require at least 48 hours' notice to avoid a full session charge. This policy supports the sustainability of the practice and ensures consistency in our therapeutic work. Detailed terms regarding missed appointments and rescheduling can be found in our full service agreement provided at the start of therapy.